Thursday, July 24, 2008

The Response

(I've been down and out with a cold since Monday, so this will have to do for this week's post!)

For those of you interested in the follow up to the Starbuck's post...here's the response, that way you don't have to write to corporate, since this would surely be their canned response...


From: Customer Relations [mailto:info@starbucks.com] Sent: Tuesday, July 22, 2008 2:45 PMTo: Rath, SarahSubject: Response from Starbucks Coffee Company - Case # 5779439
Hello Sarah,

Thank you for contacting Starbucks Coffee Company and writing to us with your concerns about the closure of one of our locations. We appreciate your passion for the location and the baristas who greet you and make your visit an enjoyable part of the day.

It's never an easy decision to close one of our locations, as we know every Starbucks is a gathering place for the local community. In making this decision, we have considered many factors, including financial performance, proximity of other locations that can provide the Starbucks experience, as well as other considerations.

Partners in the affected stores have been personally notified that their store has been slated to close during this timeframe. Once a specific closure date has been confirmed for their location, store partners will receive advance notice and more details from their leadership team. After specific closure dates have been communicated to all affected partners, we will continue to update the confirmed store list posted on Starbucks.com.

We expect to place many of the affected partners into available positions at nearby Starbucks stores. Those partners who are not offered a comparable position within a reasonable distance of their current location will be offered a severance payment to aid in their transition. All affected partners - including full-time and part-time - are eligible for severance based on job title and current pay rate.

If you have questions about which stores are to be closing, please visit our website at http://www.starbucks.com/aboutus/USStoreClosureInfo.pdf for a full list.

Thank you again for contacting us. We appreciate your comments and thank you for supporting our baristas. If you have any further comments please email us via www.starbucks.com/customer/contact.asp or call (800) 23-LATTE (52883) to speak with a customer relations representative.

Warm Regards,

Colleen N.
Customer Relations
Starbucks Coffee Company


If you would like to share your thoughts about your experience with Starbucks Customer Contact Center, please click on the link below to participate in a short survey. Your comments will be used to ensure that any future experiences with Starbucks Customer Contact Center meet your highest expectations.

http://www.starbuckscontactcenter.com/star_ccc_index.asp?group=CR&template=CR257
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Another friendly neighborhood form letter. But then again, at least they bothered to respond!
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